FAQs
Need a hand? Find quick answers about delivery, Click & Collect, orders, returns, sizing and shopping at ReignBoutique.ie
Delivery & Collection
Below are some common questions about shipping, returns, and exchanges
How much is delivery?
Delivery to the Republic of Ireland and Northern Ireland is €6 on orders under €100. Spend €100 or more and delivery is free.
How long will my order take to arrive?
Please allow approximately 3–5 working days from placing your order. Orders are carefully prepared by the Reign team and sent with An Post.
Delivery may take a little longer during particularly busy periods or around bank holidays.
Do you offer Click & Collect?
Yes. You can order online & Collect for free from Reign Boutique in Navan.
Select Click & Collect at checkout and you’ll receive an email from us when your order is ready. Please wait for this email before travelling to the boutique and bring your confirmation email and order number with you when collecting.
Do you deliver outside Ireland?
We currently deliver to the Republic of Ireland and Northern Ireland only.
Orders & Returns
Help with your order, dispatch and returns.
How will I know when my order has been dispatched?
You’ll receive an email once your order has been dispatched to let you know it’s on its way.
Can I change or cancel my order?
If you need to change or cancel your order, you can do so by logging into your Account from the top of the website.
If your order has not yet been dispatched, we’ll do our best to make the change or cancel it for you. Once an order has been processed, fulfilled and dispatched, we may no longer be able to stop or amend it.
If your order has already been dispatched, you still have your statutory right to change your mind on most online purchases. See returns info.
How do I return an online order?
For most online purchases, you have a 14-day right of withdrawal if you change your mind. You must let us know that you wish to return your order within 14 days of receiving it. and 14 days to return the item(s).
If you have a Reign customer account:
Log in to your account, open the relevant order and select Return beside the item(s) you wish to send back. Follow the instructions to submit your return request.
If you checked out as a guest:
Please email us at info@reignboutique.ie to let us know that you wish to return your item before sending anything back.
You can return an eligible online purchase to our Navan boutique, or send it back to us by post:
Reign Boutique
28 Trimgate Street
Navan
Co. Meath
C15 T447
If you choose to return your purchase by post, the cost of return postage is your responsibility.
Please take reasonable care of anything you intend to return. Items should be unworn and returned with their original tags and packaging where applicable. When trying clothing on, please take particular care to avoid make-up, fake tan, perfume, deodorant or other marks.
These change-of-mind return conditions do not affect your statutory rights where an item is faulty, damaged or not as described.
Once we have approved your order and its condition we will process your return within 3-5 working days.
When will I receive my refund?
Once your return has been received and checked, your refund will be issued to your original payment method.
After your refund has been processed by Reign, please allow approximately 5–10 working days for the funds to appear in your account, depending on your bank or payment provider.
How will I know when my order has been dispatched?
You’ll receive an email once your order has been dispatched to let you know it’s on its way.
What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the expected delivery time, check your dispatch information first.
If you still need help, contact us with your order number and we’ll look into it for you.
Products, Sizing & Gift Cards
A little help before you shop.
How do I know which size to choose?
Sizing can vary between brands and styles. Check the sizing information on the product page and, if you’re unsure, get in touch with us — we’ll be happy to help you choose.
Can I check if an item is available in the Navan boutique?
Yes. If there’s a particular item you’d like to see or try on in store, contact us before travelling and we can check the current availability for you.
Will sold-out items come back into stock?
Most boutique products are first come first serve. However, some styles may be restocked, but availability depends on the brand and season. If there’s something you’ve missed, get in touch and we’ll let you know if we expect it back.
Can I use my Reign gift card both online and in store?
Our online gift cards and in-store gift vouchers currently operate separately.
An online gift card cannot be used directly in the Navan boutique, and an in-store gift voucher cannot be used directly online.
If you’d like to transfer the value of your voucher from online to in store, or from in store to online, please contact us on 046 902 9674 and the Reign team will arrange this for you.